Due to Covid-19 and the associated impacts, including the Government imposed social distancing measures, many of our Clubs, Societies & Projects (CSPs) have had to cancel their trips, tours, events and activities.
If you are a Student, Life or Associate Member of a CSP, you may have been affected by this, particularily where you have purchased ticket(s) and paid out money to your CSP.
If you find yourself in this situation, don't worry! The Union are working with our CSPs to provide members and/or ticket-holders with a refund, where possible. Please refer to the information below for guidance on how to get a refund.
How to get refunded
In the first instance, you should email your CSP to request a refund; we would recommend you provide the following information:
- Your full name
- Product name (from your Union Shop purchase or from the ticketing platform used e.g. Eventbrite)
- Why you are requesting a refund: this could be due to an event cancellation or because you can no longer attend due to illess/injury etc.
Depending on the type of refund your CSP chooses to offer, your CSP will direct you down 1 of 2 routes.
Route 1: Mass refund
Your CSP is in a position to offer all members/ticket-holders a refund for the cancelled trip, tour, event or activity. You do not need to do anything; your CSP will work with Union staff and the Deputy President (Finance & Services) to process your refund.
Route 2: Individual refund
Your CSP has chosen to offer members/ticket-holders refunds for the cancelled trip, tour, event or activity on a case-by-case basis.
Your CSP will respond to your initial email request for a refund, to confirm if you are eligible. If you are eligible for a refund, you will be directed to the COVID-19 CSP Member Refund form which you are to complete and submit.
We ask that you read the form carefully, and provide all of the required information before submitting.
You will receive a response from the Union within 15 working days, including guidance on when you can expect payment.
Timescales
The time it takes to process a request will depend on a number of factors, including the type of refund your CSP chooses to offer. The process as a whole should take no longer than 1 month from the time a refund request is made, to payment. We are working hard to process refunds as quickly as we can.
